Sharon Experts Limited Online Store Return Policy
At Sharon Experts Limited, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below.
Eligibility for Returns
Time Frame: Items must be returned within 30 days from the date of receipt.
Condition: Items must be unused, unaltered, and in their original packaging. Any items that show signs of wear, alterations, or damage will not be eligible for a return.
Exceptions: Certain items are non-returnable, including custom-made wigs and final sale items.
Return Process
1. Request a Return: To initiate a return, please contact our customer service team at [insert email address] or call [insert phone number] to obtain a Return Authorization (RA) number.
2. Prepare Your Package: Place the item(s) in the original packaging, including all tags, accessories, and documentation. Ensure the package is securely sealed.
3. Return Shipping :Ship the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
4. Include the RA Number : Write the Return Authorization number clearly on the outside of the package.
Refunds
Processing Time : Once we receive your return, we will inspect the item(s). Upon approval, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Original Shipping Costs :Shipping costs are non-refundable. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.
Exchanges
– If you wish to exchange an item, please follow the return process to send the item back and place a new order for the desired item.
Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately at [supportteam@sharonexperts.com] or call [+1(443)266-3017]. We will arrange for a return and replacement at no additional cost to you.
Non-Returnable Items
– Custom-made wigs
– Final sale items
– Gift cards
Contact Us
For any questions or concerns regarding returns, please contact our customer service team at:
– Email: [supportteam@sharonexperts.com ]
– Phone: [+1(443)266-3017]
– Hours : [8am to 5pm]
This return policy aims to provide clear guidelines to customers and ensure a smooth return process. Make sure to fill in the placeholders with the actual contact information and any specific details pertinent to Sharon Experts Limited.